Track and Trace Overwhelmed?

Government Advice:

We are aware of some confusion around what to do when you think you have been in contact with someone who has tested positive for COVID-19.
If you get an exposure alert on the Jersey COVID Alert App, then you are a direct contact and you must immediately isolate.
If you have put your phone number in the app, await a call from the Contact Tracing Team
If you haven’t put your number in the app, phone the helpline and tell them you’ve received an alert
If you suspect you have been in contact with someone who has tested positive, you must:
Isolate within your household, other household members do not need to
Not call the helpline
If within 24 hours no confirmation is received from the Contact Tracing team you can resume normal activity.

Direct Contacts of Active Cases: 3179

Facebook comments:

Increase the test & trace team numbers immediately. They are overwhelmed. People are not being traced as a direct contact for days & that’s causing the spread. The prediction for Boxing Day numbers if we weren’t to lock hospitality is going to be reached well before then!

Government of Jersey, the track and trace team are clearly struggling and need urgent help to cope with these numbers they are facing. There are three people in my household isolating for 2 days already, knowing we have a direct contact, but hadnt received any contact from track and trace until I contacted them today (after over 2 hours on hold). Was told I would be contacted this afternoon re testing but not heard anything. Please help them to help you with containing this virus!

You need to inform the people working on the helpline when you make updated as my friend was constantly getting told conflicting information every time she called, then the guidelines said if you don’t here after 24 hrs you can go back to work . She went back after 48 hrs, only to get a call the next day saying she needs to go for a test. You all need to be consistent with your information as she could have potentially infected people at work by following your guidelines. It has caused her allot of unnecessary stress.

I didn’t get an exposure alert on the App despite signing up or a call within 24 hours of knowing I was a direct contact of a person who had tested positive so per this GoJ guidance I resumed normal activity thankfully only doing school drop off this morning with no other human contact except for with my children and husband only to get a call at 14:50 this afternoon to say I must self-isolate pending negative test tomorrow and on day 10 Tuesday 8 Dec. Clear consistent guidance and complimentary action by the track and trace team is imperative right now otherwise we will be costing lives!

This isn’t what’s being communicated - there are people who are getting notifications from the CoVID app and when contacting the helpline are being told by one person that they don’t need to isolate (by email and telephone) and by another that they should isolate (again both by email and telephone). They were also told it would take up to 48 hours for the contact tracing team to contact them but the 48 hour timeframe has passed and they are still waiting. Your post says that if you are a direct contact and don’t get contacted within 24 hours you don’t need to isolate - clarity is definitely needed here!

This is misleading. Contact tracing took more than 24 hours to tell my husband that we needed to isolate. This is one of the reasons it’s spreading so fast. We still don’t have a test booked and we were exposed on Saturday.

If they closed the schools, it would cut the cases, because when a school child at a secondary school is positive, the whole year group has to be tested.

You need to update this, I am direct contact and haven't been contacted yet (more then 24 hours) and others who live in the same household as a positive haven't even, if people stick to the 24hr rule there will be so many direct contacts out and about. Are track and trace working all weekend?
Gary Burgess - Journalist

I too am in isolation as a direct contact from sunday. Didnt receive a call to notify me until this evening. Thankfully we have been in isolation since Wednesday because the individual kindly notified us. The track and trace team are so behind because this is spreading so fast. The government need to increase numbers working for track and trace immediately as they understaffed and working extremely hard. Telling people unless they are contacted within 24hours is extremely irresponsible given that 6 days later our whole household is now told to isolate, like many, many others.
We are heading for lockdown...